As part of any given benchmarking life cycle, we collect and obtain a myriad of market data. We churn and distill it to provide an additional layer of value for our clients. In this case, a growing trend is to look at higher-level IT information relative to overall organisational information as well as market comparisons and competitive information.

Two criteria allow this to happen;

  Having enough data points to ensure a comparison represents ‘like-for-like’

  Applying an accepted methodology that simply makes sense for all involved

At the highest level, examples include:

  IT spend versus overall organisational spend against agreed peer group

  Number of IT FTEs of the overall organisation against agreed peer group

  CAPEX and OPEX IT spend against agreed peer group

  Transition/Transformation spend against agreed peer group

  BAU versus Project spend ratios against agreed peer group

These high-level business benchmarking metrics allow for organisations to plan at the strategic layer and where applicable, modify IT spend ratios, based on what the market is doing, but more importantly, why spend ratios are changing in your comparative market.

As well as delivering high level metrics assessments and peer comparisons, ETBS has extensive data and experience in the measurement aspects of all IT areas (Towers) and Services allowing us to drill down to very specific areas of your operation that may be affecting your competitive position in the market.

Our areas of expertise include but are not limited to the following:

  •   Applications (Development & Maintenance)
  •   Asset Management and Procurement
  •   Database
  •   Disaster/Recovery
  •   End to End Sevices (E2E)
  •   End User Computing (devices)
  •   Floor Space
  •   Hosting
  •   IMAC (Install, Move, Add, Change)
  •   Mail
  •   Mainframe
  •   Managed Print Services
  •   Managed Security Services
  •   Midrange
  •   Network (Data)
  •   Rate Cards (Personnel, contract and permanent)
  •   Security
  •   Service Desk
  •   Service Management
  •   Storage

With over 50 years of combined benchmarking experience between our consultants, ETBS is best placed to quantifiably ascertain your position in your comparative market, balanced out with qualitative information to help validate or re-calibrate you on your strategic, tactical and operational journeys.


The team at ETBS would be delighted to assist you in your business improvement journey. To ensure we are the right fit for your needs we offer an obligation free first consultation where we can explore your needs, suggest a course of action and outline costs.