News
The latest news, case studies, updates and developments from ETBS.
IT Services in the Decade of Disruption
The ‘deadly’ combination of skill shortages, inflation and interest rate increases has, without doubt, an impact on support rates, and we see evidence of this – and we are just in the beginning of this cycle.
Compensation, Commission and Incentives for Managed Services Organisations
ETBS is well known among leading managed services vendors for our market comparisons and insights on charge out rates for personnel through our Rate Card Model (RCM). However more recently we have been engaged by a leading consulting firm to provide insight and...
New Roles and Job Families for the ETBS Rate Card Model
Building high performance teams? The new expanded rate card model is here to help. Over the past year we have seen a lot of changes in the way we work and the demand for resources. At ETBS we have been working with a range of services vendors and organisations to...
Benchmarking Metrics
As part of any given benchmarking life cycle, we collect and obtain a myriad of market data. We churn and distill it to provide an additional layer of value for our clients. In this case, a growing trend is to look at higher-level IT information…
Rate Card Analysis & Global Market Intelligence
ETBS was recently engaged by our client to compare their project resources and their rates against market competitors as part of understanding previous project bid failures; identifying how the market sells and quotes Professional Services based on…
The Value of IT Services Benchmarking
Most IT folk have heard of, or even have conducted a benchmark in their professional lifetime. It is even endorsed by and should complement pretty much all ITSM leading frameworks such as ITIL and COBIT…
The Impulse to Compare
As the market becomes more competitive, organisations are continually looking to optimise their value proposition against industry peers. Their position is generally underlined by their operational costs and how they compare to others in the same industry. Many...
What You Can’t See Can Hurt Your Business
We say that a benchmark should deliver real benefits not just a confusing endless stream of columns and numbers and one of the key benefits of benchmarking is its ability to cure “paradigm blindness” blindness in an organisation. Paradigm blindness is when an...
Benchmark for Good Health
How healthy is your IT operation? Do you really know? How do you measure its health?
An organisation that benchmarks its IT operation can: Understand its position in the market compared to…
Price Benchmark – Infrastructure Services
ETBS was engaged to undertake a formal Benchmarking engagement between an ASX200 listed business in the Industrials sector and their Service Provider. The objective being to perform a mid-contract review of a multi-million, multi-year agreement…
Cost Benchmark – Managed Infrastructure & Applications Services
ETBS were engaged to assess and benchmark the market compliance and competitiveness of a proposed 3 year transitioning to a new Managed Infrastructure and Applications service model to our client…
Price Benchmark – Managed Print Services
ETBS was engaged to undertake a formal benchmarking engagement on behalf of our client and their Service Provider, the objective being to determine market compliance of a current proposal to replace…
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