The Value of IT Services Benchmarking
Most IT folk have heard of, or even have conducted a benchmark in their professional lifetime. It is even endorsed by and should complement pretty much all ITSM leading frameworks such as ITIL and COBIT…
The Impulse to Compare
As the market becomes more competitive, organisations are continually looking to optimise their value proposition against industry peers. Their position is generally underlined by their operational costs and how they compare to others in the same industry. Many...
What You Can’t See Can Hurt Your Business
We say that a benchmark should deliver real benefits not just a confusing endless stream of columns and numbers and one of the key benefits of benchmarking is its ability to cure “paradigm blindness” blindness in an organisation. Paradigm blindness is when an...
Benchmark for Good Health
How healthy is your IT operation? Do you really know? How do you measure its health?
An organisation that benchmarks its IT operation can: Understand its position in the market compared to…
Price Benchmark – Infrastructure Services
ETBS was engaged to undertake a formal Benchmarking engagement between an ASX200 listed business in the Industrials sector and their Service Provider. The objective being to perform a mid-contract review of a multi-million, multi-year agreement…
